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Data Deletion Instructions

How to delete your data from Flukko and remove our access from Facebook and Meta.

Last Updated: About 4 Minutes to Read
On This Page

On This Page

  1. Who This Page Is For
  2. Delete Your Flukko Workspace
  3. Remove Flukko's Access on Facebook
  4. Disconnect a Number Only
  5. What Is Deleted and What Is Kept
  6. If a Business Messaged You
  7. Team Members
  8. Contact Us

The Short Version

  • Email us to delete everything. Write to hello@flukko.com from your account email with your workspace code.
  • We delete it within 30 days and email you a confirmation with a reference number.
  • You can also remove Flukko's access in your Facebook and Meta business settings at any time.
  • Only invoices are kept, because tax laws require it.

1.Who This Page Is For

This page explains how to delete data held by Flukko, operated by Think Hat Business Solutions, Madhyamgram, West Bengal, India. It is for:

  • Businesses using Flukko that want to close their workspace and delete their data;
  • People who logged in with Facebook to connect a WhatsApp number to Flukko; and
  • People who received WhatsApp messages from a business that uses Flukko.

More about the data we hold and why is in our Privacy Policy.

2.Delete Your Flukko Workspace

To delete your workspace and all the data in it:

  1. Send an email to hello@flukko.com with the subject "Data Deletion Request". Send it from the email address of the workspace owner.
  2. Include your workspace code (the code you use to sign in) and your business name.
  3. We reply within 2 business days to confirm the request came from you. We may ask you to confirm from your registered phone number.
  4. Once confirmed, we delete your workspace within 30 days and email you a confirmation with a reference number.
Email a Deletion Request

Deleting a workspace can't be undone. If you might need your chats or contacts later, save what you need first — for example your contacts, through our API.

3.Remove Flukko's Access on Facebook

When you connected a WhatsApp number, you gave Flukko access through Meta. You can remove that access at any time. After that, Flukko can no longer send or receive messages for your WhatsApp Business Account.

From Your Facebook Account

  1. On Facebook, open Settings & Privacy › Settings.
  2. Go to Business Integrations (or Apps and Websites).
  3. Find Flukko, select it and choose Remove.

From Your Meta Business Portfolio

  1. Open Meta Business Settings.
  2. Go to Accounts › WhatsApp Accounts and select your WhatsApp Business Account.
  3. Open the Partners tab, find Flukko and remove it.

Meta sometimes renames these menus; if a name is slightly different, look for the same option nearby.

Removing access stops Flukko from working with your number, but it does not delete the data already in your Flukko workspace. To delete that too, follow Delete Your Flukko Workspace.

4.Disconnect a Number Only

If you want to stop using one WhatsApp number with Flukko but keep your workspace, an administrator can open WhatsApp Numbers in Flukko and choose Disconnect. New messages stop flowing through Flukko; past chats stay in your workspace until you delete them or the workspace. Your WhatsApp Business Account at Meta is not deleted.

5.What Is Deleted and What Is Kept

DataWhat happens
Your workspace databaseDeleted — messages, chats, contacts, groups, templates, campaigns, files and settings
Team members and rolesDeleted
WhatsApp access tokens and connection detailsDeleted
API keys and webhooksDeleted, and they stop working at once
Billing profilesDeleted
Invoices and payment recordsKept only as long as tax and accounting laws require (in India, generally 8 years)
BackupsRemoved as backups are replaced, within 30 days

Messages already delivered stay on your contacts' phones, and your WhatsApp Business Account and its message history at Meta are managed by Meta under its own terms.

6.If a Business Messaged You

Businesses use Flukko to send and receive WhatsApp messages. Each business decides what it keeps about its contacts, so please ask that business first to delete your details.

  • To stop marketing messages straight away, reply STOP in the chat. You are then marked as opted out.
  • You can also block the business in WhatsApp at any time.
  • If the business doesn't respond, write to us with your WhatsApp number and the business name. We will pass your request to the business and help where we can.

7.Team Members

If you are a team member (not the owner) of a workspace, ask your workspace administrator to delete your user. If that isn't possible, write to us from your account email and we will help.

8.Contact Us

For deletion requests or questions about your data:

Flukko — Think Hat Business Solutions
4, 17/4F, Eternia, Badu Road, Madhyamgram,
North 24 Parganas, West Bengal 700155, India
Phone: +91 62900 99353
Email: hello@flukko.com