Refund & Cancellation Policy

1.Overview

This policy explains how cancellations and refunds work for Flukko, the WhatsApp Business Platform operated by Think Hat Business Solutions, Madhyamgram, West Bengal, India. It is part of our Terms & Conditions.

Flukko is sold as a plan per WhatsApp number, for 1, 3 or 12 months, paid in full in advance. Flukko is a digital service: your plan starts as soon as your payment is confirmed, and nothing is shipped.

2.Try Free First

When a free trial is on offer, new workspaces can use Flukko free, with every feature, for the days and WhatsApp numbers shown at sign-up. No payment is taken during the trial, and nothing is charged when it ends — you choose a plan only if and when you want to.

Because you can try everything first, we don't offer refunds once a paid plan has started.

3.How to Cancel

• Plans don't renew automatically, and we never charge your card or account without you starting the payment.
• To cancel, just don't renew. Your number keeps working until the end of the period you paid for.
• After the period ends, sending messages from that number stops. You can still sign in, and your contacts, chats and templates are kept, so you can renew later and carry on.
• To close your workspace completely and delete your data, follow our Data Deletion Instructions or write to hello@flukko.com.

4.Refunds

Payments for a paid plan are not refundable once the plan has started. This includes unused days or months, stopping use of Flukko before the period ends, disconnecting a number, renewing early, and closing your workspace.

5.When We Do Refund

We will refund you in full if:

• you were charged more than once for the same order;
• money was taken from your account but the payment failed and your plan was not applied, and the amount was not reversed automatically; or
• you were charged the wrong amount because of a mistake on our side.

Refunds are made only to the original payment method, in the currency you paid in.

6.How to Ask for a Refund

Email hello@flukko.com within 30 days of the payment, from the email address on your account, with:

• your workspace code;
• the invoice number or the Razorpay payment ID (starting with "pay_");
• the date and amount of the payment; and
• a short note on what went wrong.

We will reply within 2 business days and tell you whether the refund is approved.

7.Refund Timelines

We will email you when the refund is started, with its reference so you can follow it up with your bank if needed.

8.Failed or Pending Payments

Sometimes a payment fails or stays pending, but money is taken from your account. In most cases your bank or Razorpay reverses it automatically within 5–7 business days. If a payment that looked failed actually goes through, Flukko applies your plan automatically as soon as it is confirmed.

If the money hasn't come back or your plan hasn't been applied after 7 business days, write to us and we'll sort it out.

9.WhatsApp Message Charges

WhatsApp message charges are billed by Meta directly to your Meta business account. They are not paid to Flukko, so Flukko cannot refund them. For questions or disputes about these charges, please contact Meta through your Meta business settings.

10.Suspended Accounts

If a workspace is suspended or closed because it broke our Terms & Conditions or WhatsApp's policies — for example for spam — no refund is given for the remaining period.

11.Changes to This Policy

We may update this policy from time to time. Changes apply to payments made after the "Last Updated" date above; the policy in force when you paid applies to that payment.

12.Contact Us

Questions about a payment, a cancellation or a refund? Get in touch: